[DayDreamer]

Don't forget rear bumper misalignment where the bumper cover, 1/4 panel and tail light come together, as well as chirp/squeak/rattle from headliner around the sunroof opening and the loose sunroof frame screws . Oh yeah, and don't forget the infamous brake light switches that Hyundai bestowed upon us. And the LED signal housings in the mirrors that tend to collect condensation.

Out of the list I've had the following on my own car:

-- headliner noise (banged on it enough that I think it's stopped, no service ticket made)
-- the sunroof gasket squeak (fixed myself with occassional doses of silicone spray, no service ticket made)
-- the loose sunroof frame screws (fixed myself with loctite, no service ticket made)
-- the bad brake light switch (would have stranded me had it not happened in the parking lot at work, service ticket written and fixed under warranty)
-- the 1/4 window issue (which was fixed on Wednesday, service ticket written and fixed under warranty)
-- the misaligned rear bumper cover (not bad enough to justify having someone take my bumper apart, no service ticket made)
-- the LED signal housing condensation (service ticket written, fixed it myself under warranty )
-- a "clunking"or "popping" noise from the rear of the car either when I get in it or when I move the car t after it's been sitting for a while. It kind of sounds like a metal tank expanding or contracting, and it doesn't do it every day. It also sounds like a spring or brake that's in a bind. I haven't gotten them to look at it because I know all about random issues and noises. Until it does it regularly I'm not going to deal with it. (no service ticket written)

I never noticed the front bumper cover gap under the headlights, but after reading the procedure in the TSB, there is NO FREAKING WAY I'm letting anybody do that to my car. I'll live with a little bit of a gap that I never even noticed before, versus knowing that somebody who is nowhere near as careful as I am has loosened practically every single screw and bolt ahead of the radiator. No thank you, I'll learn to cope with it the way it is.

All of these issues seem minor to me, but that's because I'm looking at them one at a time. Reading over the list of the things I've actually experienced or are currently experiencing doesn't exactly instill confidence in me. It's not enough to make me want to get rid of my Coupe though. The car is not a rattletrap like my Cavalier was even tho it does have a couple noise issues., but I owned a 2002 Focus ZX5 that I put over 20k miles on and it didn't have a single problem. Not even one.

Thankfully we haven't had any of our Coupe customers complain about any of this stuff. We've ordered 1/4 glass panels for them but only because we knew it was happening to other cars and figured we could head off a problem before the customer noticed there was one.

I do know that the more issues everyone experiences, the more paranoid it makes them. I pay attention to every single aspect of my car now, where I didn't before.

 

[DayDreamer]

One time occurence, like, it's only happened to me one time? Or like I'm the only person I know of that's had that problem?

The brake light switch failure was a one time occurence. It gave me no warning at all, it's not like it was an intermittent issue for a couple days before. It just failed without warning. On the other hand, knowing that it's the same part number as all the others, it's not exactly a unique experience. I have not heard or read of any other Coupes with this issue.

The condensation in the LED turn signal has happened to one other person that I've read or heard of, over on GenCoupe. Also after the driver's side was replaced, the one on the passenger side started to get condensation. Thankfully it went away and hasn't returned.

All of the others are definately NOT unique experiences to my car, nor did they just happen to me once then go away. The only exception would be the clunking/thunking noise from the rear of the car when I move it after it's been sitting still for a while. It's not in the body of the car, it's most definatly under the car. It's either suspension or brake related.

On a side note... Tufast, you know how we talked about Hyundai's parts stock problems with defective parts? Well, I had my quarter window replaced on Tuesday. I know that I inspected it very well after the glass guy got done, because I was checking for loose panels, possible broken clips, out of place weatherstripping, etc. The glass was nice and tight against the body of the car when I looked at it that day. I had the new window tinted Thursday. Today while I was on my lunch break I decided to clean the car up a bit with some Meguiar's detailing spray to get waterspots off from yesterday's rain. It was then that I noticed it... there is a small gap beginning to appear in the same exact area, along the top edge of the rearmost part of the moulding. Granted, it's not big, maybe a millimeter at most, but there was absolutely NO gap there yesterday or the day before. I have forced myself into a state of denial because I don't want to think about it. I was simply annoyed about it the first time, now I'm starting to get pissed off. I understand how the whole thing works... if they aren't aware that there's a problem, then they can't approach the vendor to come up with a better design, therefore all the replacement parts will have the same exact problem. Yeah yeah... it's doesn't make me any less angry.

Also, Kerry (our Parts/Service manager) heard me talking about having to pay to get my window retinted, and asked me why I paid for it myself... He said that Hyundai WILL pay to have it retinted because they don't see it being the customer's responsibility due to the fact that Hyundai's part failure is the cause for the replacement. I told him that I thought it was considered to be an accessory, but he told me that Hyundai will still pay for it. I'm not sure if it's something that he's just telling me so I can get reimbursed for the tint and not feel bad about it because the dealership is really the one paying for it, or if it's something he's been able to talk our DPSM into paying for. Either way, he told me to make a copy of my receipt for the tint and he'd get me reimbursed.

 

[DayDreamer]

If the replacements are defective also, this is going to get ugly. That means that every GC on the road is going to get this eventually. This is the sort of stuff that makes consumers think Hyundai is junk. You can't have glass popping out of cars.....period. How could this not be a problem in Korea? Makes no sense, unless we just don't know about it.

I'm not sure how it's not a problem in Korea... We've replaced 4 so far: my car, the cashier's car, and 2 lot cars. On every single one of them, it wasn't just an issue of there being some separation between the stud and the glass... the rearmost stud had completely broken away from the glass. I was going to compare the numbers around the "Korean AutoGlass" stamp to see if they were possibly lot numbers and whether or not they were the same on the new glass vs. the old glass. Unfortunately I got kind of busy and didn't get a chance to. I'll try to get some pics of the way they were broken when I get back to work Monday.

I do see this becoming a major issue. Hyundai needs to have people out there that kind of "check the pulse" of things like this. Any blip needs to be investigated. It take YEARS to rebuild a reputation, but only one widely-spread incident to destroy it again.

 

[DayDreamer]

We contacted our DPSM as soon as we realized it was more than just my car, that it involved the majority of the Coupes on the lot. We also got a dealer traded 3.8 Track from somewhere in Texas, and when it arrived it had the gap as well.

I'm not sure if it's gone any higher than our DPSM. So far Warranty Technical Center has requested every single part we've replaced on Coupes (which unfortunately has only been mine... or maybe fortunately, depends on how you look at it lol). And they don't just want it back by ground, they always fax an overnight request. None of the warranty claims for quarter glass have been filed yet, but I'm certain when they do go through we will be receiving overnight requests from WTC. They will definately have to sit up and take notice then.

 

[DayDreamer]

Nope, no thermistors. We've done tons of thermistors on the EF Sonatas though.

We now have our first official complaint from a non-employed Coupe owner tho.

He's actually one of the members here, his name is David, screen name Shadowynd. He's got a 2.0t Track with manual trans. He's complaining of a 5th gear grind that he says has now progressed into nearly every gear. Our lead tech, who is also our best transmission guy, called TechLine and explained the situation. Their answer was "What we are recommending for these cases is to switch the MT fluid to Red Line 75W90-NS." I thought it was interesting that they had an answer immediately, so apparently this is a growing problem. Not to mention that Red Line fluid is not available anywhere around here so we had to order it over the internet. I got a case of 12 quarts because we have one other customer with a manual trans Coupe and a couple still out on the lot. Twelve qts should cover 4 vehicles.

When we get it in and get David's fluid changed I'll let you guys know if it made a difference.

 

[DayDreamer]

What I don't understand is that Hyundai has a 75W90 API GL-4 gear oil already, part #08950-00010-A, as per TSB 02-40-021.

The Red Line 75W90-NS is API rating GL-5. I don't know if that's the difference between the two that matters, but I also don't know why they would recommend a different brand fluid that's the same viscosity as the fluid Hyundai has already.