+1, unless you are ready to drop money on exotics.
Warranty and Modifying delemma
Hyundai says they have a 10 year 100,000 mile warranty on the drivetrain of their cars. Hyundai is also saying the Genesis Coupe will be a Tuner car. So the delemma I see is that Hyundai is advertising the Coupe a certain way, almost implying that modifications will happen or even encouraging it. So will hyundai support their warranty if a person does modify their car? If not, what kinds of modifications will void the warranty? That being said I don't expect them to back up a warranty if I am running 30 pounds of boost.
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This is exactly how I feel. I know I will be voiding much of the warranty once I start my mods & I accept that. I too am not rich & will possibly be making payments. I am well aware that I may have to cough up the cash for an ECU, block, etc if I mess up the OEM parts. Although, I will upgrade anytime possible when replacing parts.When I get customers who call to inquire about upgrades on their "new" cars and the first thing they ask is "Is this going to void my warranty?" I always answer with these 2 statements. I do not work for the dealer so I do not know.It is up to the dealer of what will void the warranty. If you're concerned about the warranty I would not modify the car.
The main thing to remember is the dealership/company is supposed to be able to prove that what you did to the car caused the issue (whatever it may be). Now we know if your HID ballast burns up that putting an exhaust on the car isnt going to have anything to do with that BUT... its up to the dealer.
In all reality you buy a performance based car to make it better and drive it how it was intended to be driven. If you want a modified performance based car with a warranty.... its simply not really going to happen.
I am buying this car being fully aware that it is the first BRAND NEW vehicle that I have ever bought and it will have about 150 miles on it by time the warranty is voided. I know some of you will think "Well you work at a shop its different." Its really not. I will have a brand new car wit ha $470/mth payment and if I put a rod through the block I still have to buy a new block. If I burn up the ECU I have to buy a new ECU. Im not rich or anywhere near it but im a car enthusiast who wants to make the car more fun and fast.
Its like anything.... if you want to play you're going to have to pay.
Was in the dealership today to pick up an oil filter. While I was there I decided to ask the service advisor how much it would cost to install new springs. After the 20 questions including... "why would you want to do that", Be careful not to void the warranty" He quoted me a price of $500.00.:yikes:
Now that Hyundai has produced a performance car, I hope they start some kind of training or educate their service department on the following this car is producing.
Now that Hyundai has produced a performance car, I hope they start some kind of training or educate their service department on the following this car is producing.
Not to crush your dreams or anything, but I really wouldn't keep my hopes up. A lot of manufactures make performance oriented vehicles, and they don't condone the use of aftermarket parts.Now that Hyundai has produced a performance car, I hope they start some kind of training or educate their service department on the following this car is producing.
Each dealership will treat you differently though. Some are cool with any mods, others are anal about as little as a drop in air filter.
The thing to keep in mind here is that yes, J-Rod is right, if you really want to make sure you have no warranty problems, leave the car stock. Having a modified SRT-4, I know all about the world of trying to get warranty service with a modified car. The fact is, any dealer can refuse warranty service for any reason, EVEN IF YOUR CAR IS STOCK. Mitsubishi dealers especially are notorious for googling through auto-x results, and blacklisting their owners for denial of any future warranty claims. If you bring your car to the dealer with an aftermarket intake and bov, and the muffler fell off on the highway, they don't have to honor that.
Now yes, we have the Magnuson-Moss warranty act to help us out, that's a huge benefit. But like anything else, you can't physically make them follow it, they're free to deny your claim for any reason, its up to you to convince them to honor it. Most dealerships will work with you if you simply ask how your installed part voids the warranty. Or if the failure or defect is related to suspension, braking, or safety equipment, they will almost always fix it, since they don't want to deal with a major lawsuit should you become injured or killed in a wreck thanks to a mechanical failure on their car that they failed to fix. Yet they can deny powertrain claims all they want, even if you bring up the ol' M-M. You can print it out and try to explain to the service manager, and often he'll have no choice. But if they still won't honor your claim, you don't have much choice other than to either go somewhere else, or get a lawyer involved.
This is simply the reality of things, the dealer knows they can just flat deny you if they want, and the costs of you getting a lawyer involved are almost always gonna cost more than the repair work. They know this, and will often take advantage of that fact. Granted, that can hurt their reputation among other enthusiast owners of your same car, but unfortunately, they know it will have little if any affect on their overall sales.
In summary, the Magnuson-Moss Act does protect us to a degree, but by no means does it guarantee that you will be able to get your car fixed for free after you have done any mods or competition at all. It means that you have something to use in court to make them honor your claim, but rarely is it gonna be worth going to court over. So, if I were you, I'd get to know the service manager, and talk to him a bit and see how they're gonna be. Mention the act if you want, but try to get some statement or at least the general feeling that you will be treated fairly regarding possible warranty claims before you do anything to the car. If not, tell them this is unacceptable and you will be seeing another dealer for all your scheduled service, and even the initial sale if you haven't bought the car yet. But find out before, don't find yourself having to fight the dealer in court for something that won't be worth it.
Oh, and remember, stealership or not, they're still not your pit crew.
Now yes, we have the Magnuson-Moss warranty act to help us out, that's a huge benefit. But like anything else, you can't physically make them follow it, they're free to deny your claim for any reason, its up to you to convince them to honor it. Most dealerships will work with you if you simply ask how your installed part voids the warranty. Or if the failure or defect is related to suspension, braking, or safety equipment, they will almost always fix it, since they don't want to deal with a major lawsuit should you become injured or killed in a wreck thanks to a mechanical failure on their car that they failed to fix. Yet they can deny powertrain claims all they want, even if you bring up the ol' M-M. You can print it out and try to explain to the service manager, and often he'll have no choice. But if they still won't honor your claim, you don't have much choice other than to either go somewhere else, or get a lawyer involved.
This is simply the reality of things, the dealer knows they can just flat deny you if they want, and the costs of you getting a lawyer involved are almost always gonna cost more than the repair work. They know this, and will often take advantage of that fact. Granted, that can hurt their reputation among other enthusiast owners of your same car, but unfortunately, they know it will have little if any affect on their overall sales.
In summary, the Magnuson-Moss Act does protect us to a degree, but by no means does it guarantee that you will be able to get your car fixed for free after you have done any mods or competition at all. It means that you have something to use in court to make them honor your claim, but rarely is it gonna be worth going to court over. So, if I were you, I'd get to know the service manager, and talk to him a bit and see how they're gonna be. Mention the act if you want, but try to get some statement or at least the general feeling that you will be treated fairly regarding possible warranty claims before you do anything to the car. If not, tell them this is unacceptable and you will be seeing another dealer for all your scheduled service, and even the initial sale if you haven't bought the car yet. But find out before, don't find yourself having to fight the dealer in court for something that won't be worth it.
Oh, and remember, stealership or not, they're still not your pit crew.
This is well said. However, that does not make for good customer service. If the dealer truly feels that your mods have led to failure, they have legitimate grounds. There are plenty of people who hack around on their cars, misuse and abuse them, and then expect to have the warranty cover them when something breaks. Most people who drive normally will never have a powertrain issue. Unfortunately, companies like MITSU, make products that cater to the young speed freaks that mod and tweak, they really don't care if you don't buy again because nothing else in their product line is going to appeal to those EVO buyers anyway when they move on after being dissatisfied. Most older buyers would not settle for the comfort losses that come with that type of car, so most go through that stage in life and move on to more docile machines anyway.
Just ask the BIG 3 what years of dealership failure, mistreatment and lack of warranty has left them when it comes to customer service. They then wonder why they have no customer base left. Maybe it is my age or my gray hair, but when I go to a dealer, I never get harrassed or questioned. If you are 20ish and you own an EVO or SUBIE or whatever and you come in with transmission problems, that probably does send up a red flag if they never see transmission problems from a 40 year old driver. If all trannies that come in with problems are with younger buyers and owners, it probably means something.
That does not make it right, but you have to be real. If you are young and hot rodding and racing and beating on your car daily (just look at you tube for more than enough examples) then you may have problems. I feel that if I purchase an EVO X and go in with my two kid seats in the back, I am a professional, and I just dropped 30-40k I expect a certain level of service and I doubt they think I am hammering the car on the track. The same if I go with the COUPE. If I show up and know that I have not abused the car and they say sorry, there is going to be a problem. If I do know I hammer it and I get denied, then I can deal with that also. I know I screwed it up and was just trying to sneak one by.
You should not buy any car that you cannot afford to make the repairs on, regardless of what they are. IE I don't buy German luxury cars because I do not want to be paying the price for those parts. I stick with mainstream, simple machines.
Just ask the BIG 3 what years of dealership failure, mistreatment and lack of warranty has left them when it comes to customer service. They then wonder why they have no customer base left. Maybe it is my age or my gray hair, but when I go to a dealer, I never get harrassed or questioned. If you are 20ish and you own an EVO or SUBIE or whatever and you come in with transmission problems, that probably does send up a red flag if they never see transmission problems from a 40 year old driver. If all trannies that come in with problems are with younger buyers and owners, it probably means something.
That does not make it right, but you have to be real. If you are young and hot rodding and racing and beating on your car daily (just look at you tube for more than enough examples) then you may have problems. I feel that if I purchase an EVO X and go in with my two kid seats in the back, I am a professional, and I just dropped 30-40k I expect a certain level of service and I doubt they think I am hammering the car on the track. The same if I go with the COUPE. If I show up and know that I have not abused the car and they say sorry, there is going to be a problem. If I do know I hammer it and I get denied, then I can deal with that also. I know I screwed it up and was just trying to sneak one by.
You should not buy any car that you cannot afford to make the repairs on, regardless of what they are. IE I don't buy German luxury cars because I do not want to be paying the price for those parts. I stick with mainstream, simple machines.
Good points, & yeah dboz, repairing my car can get expensive quick.
I'm 39 & beat on my cars pretty hard considering my age. But, I accept any mechanical failure that arrises & don't get very upset, because I know more than likely my driving habits probably caused the failure. I also know enough about cars & mods to know when something broke due to something I did or something that should be warranty. Therefore, I will not get upset if Hyundai doesn't cover something I know is my fault. If it's not my fault or my mod that caused the failure & they decline, I will ask to meet with the DPSM.
By the way, the best way to get stuff covered is to get in good with the svc mgr. Upon inquiry about the vehicle (test drive etc.), go back & meet them being inquisitive & cordial.. Meet with them again upon purchase getting a few more details, showing you respect their knowledge & maybe p/u an accessory (i.e ipod cable), just to show you want to do business with them. Bribary works too.
I'm 39 & beat on my cars pretty hard considering my age. But, I accept any mechanical failure that arrises & don't get very upset, because I know more than likely my driving habits probably caused the failure. I also know enough about cars & mods to know when something broke due to something I did or something that should be warranty. Therefore, I will not get upset if Hyundai doesn't cover something I know is my fault. If it's not my fault or my mod that caused the failure & they decline, I will ask to meet with the DPSM.
By the way, the best way to get stuff covered is to get in good with the svc mgr. Upon inquiry about the vehicle (test drive etc.), go back & meet them being inquisitive & cordial.. Meet with them again upon purchase getting a few more details, showing you respect their knowledge & maybe p/u an accessory (i.e ipod cable), just to show you want to do business with them. Bribary works too.
Well, I'd say this was well written, but I don't agree with one part of the content.
No Dealership has the 'right' to deny any warranty claim for any reason unless they can prove an aftermarket part was the root cause of the issue. Many dealers will attempt to do this, but they do not have that right.
I've dealt with my fair share of issues. Last year my car had problems with the Supercharger, and I was denied warranty because I had a Stage 2 kit installed in the car. It took me 5 months of fighting with the dealership and their district service manager, but in the end I got it fixed.
It just depends on how educated you are with the 'rules'. The dealers will always try to rip you off if it saves them money.
No Dealership has the 'right' to deny any warranty claim for any reason unless they can prove an aftermarket part was the root cause of the issue. Many dealers will attempt to do this, but they do not have that right.
I've dealt with my fair share of issues. Last year my car had problems with the Supercharger, and I was denied warranty because I had a Stage 2 kit installed in the car. It took me 5 months of fighting with the dealership and their district service manager, but in the end I got it fixed.
It just depends on how educated you are with the 'rules'. The dealers will always try to rip you off if it saves them money.
I agree that dealerships do not have the right to decline claims that are not directly related to a mod or the installation of that mod. Although, I don't think any of the above comments said that they had the right, just that they would try to avoid coverage. But, like you said, they will try to decline most repairs most of the time if your car has been modified, because they don't want to be responsible to Hyundai if a claim is declined & then they are charged back for that repair. You're also right in that it is up to you (the customer) to insist on meeting with the DPSM in order to try to get the claim covered. If the DPSM declines (which does not happen often), it will get a little more difficult & may not be worth the time or trouble for most to proceed.Well, I'd say this was well written, but I don't agree with one part of the content.
No Dealership has the 'right' to deny any warranty claim for any reason unless they can prove an aftermarket part was the root cause of the issue. Many dealers will attempt to do this, but they do not have that right.
I've dealt with my fair share of issues. Last year my car had problems with the Supercharger, and I was denied warranty because I had a Stage 2 kit installed in the car. It took me 5 months of fighting with the dealership and their district service manager, but in the end I got it fixed.
It just depends on how educated you are with the 'rules'. The dealers will always try to rip you off if it saves them money.
IMO, the key word here is "in this kind of economy". Many dealerships are struggling to survive so there will be "Anything goes" to get sales.
nissan has been screwing the pooch HARD lately.
My comments were mostly directed at what Cruiserdude was saying. The way he wrote his info really came off as if he was saying they had the right to do this. Perhaps I just took it the wrong way.I don't think any of the above comments said that they had the right, just that they would try to avoid coverage.
It's cool. I work for dealership svc & we don't have the right to deny claims unless we can prove they are not due to a manufacturers defect, but instead are due to an outside force. I want the customer to always get what they deserve, good or bad.My comments were mostly directed at what Cruiserdude was saying. The way he wrote his info really came off as if he was saying they had the right to do this. Perhaps I just took it the wrong way.
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